Connectivity and Firewall Configuration

  Trouble Connecting or Firewall Problems

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Reasons for Connectivity Issues:

There are 4 primary reasons why you may not be able to connect to the network to download files:

• Your ISP (Internet Service Provider) may be blocking the traffic,
• The network your computer is connected to may be blocking the traffic (e.g. military network, school, corporate, Internet café, etc.),
• The ZiggyTV, or Java installation may be corrupt, or
• Your Windows (or other) firewall may be blocking the connection.

If #1 or #2 is the case, there is nothing that can be done to resolve the issue, other than contacting your ISP or network administrator to request that they allow access to the Gnutella network (TCP port 6346).

Configuring your Windows XP, Vista or 7 firewall:

If you are unable to connect to the download netowrk, your Windows XP, Vista or 7 firewall may not be properly configured to allow access to ZiggyTV:

Configure your Windows XP Firewall:

1. Go to Start > Control Panel,
2. Open Network Connections,
3. Right-click on the connection you use to connect to the network,
4. Choose Properties,
5. Go to the Advanced tab,
6. If your firewall is Enabled, go to step 8,
7. If you want to enable the Windows XP firewall, check the box (this will enable the Settings button. If you are not interested in enabling your Windows XP firewall, click Cancel -- ZiggyTV will not be affected),
8. Click the Settings button,
9. Click the Exceptions tab at the top,
10. Click the Add Program button,
11. Find Ziggy TV in the list and add it,
12. Now, click on the Add Port button,
13. In the Name field, enter Gnutella, and in the Port Number field, enter 6346. Make sure the TCP radio button is selected (checked),
14. Click on OK,
15. Now, click on the Add Port button again,
16. In the Name field enter Gnutella, and in the Port Number field, enter 6346. Make sure the UDP radio button is selected (checked),
17. Click OK, and

Make sure the list of services has two items labeled Gnutella, and make sure they are both checked.

18. Click OK.

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Configure your Windows Vista/7 Firewall:

1. Go to Start -> Control Panel,
2. Click on Network and Internet,
3. Click on Allow a Program through Windows Firewall,
4. Click on the General tab,
5. If your firewall is On (recommended) go to step 7,
6. If you want to enable the Windows Vista firewall, click the radio button beside On and then click Apply at the bottom. (If you are not interested in enabling your Windows Vista firewall, hit Cancel -- ZiggyTV will not be affected),
7. Click on the Exceptions tab at the top,
8. Click the Add Program button,
9. Find ZiggyTV in the list and add it,
10. Now click on the Add Port button,
11. In the Name field, enter Gnutella, and in the Port Number field, enter 6346. Make sure the TCP radio button is selected (checked),
12. Click on OK,
13. Now click on the Add Port button again,
14. In the Name field enter Gnutella, and in the Port Number field, enter 6346. Make sure the UDP radio button is selected (checked),
15. Click OK, and

Make sure the list of services has two items labeled Gnutella, and make sure they are both checked.

16. Click OK.

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Reinstalling ZiggyTV and Java:

If you have followed the steps above and properly configured all firewall's on your computer and are still unable to connect to the download network, you may wish to reinstall both ZiggyTV and Java to repair any problems caused by a corrupt installation of either program.

For instructions on reinstalling both programs, please visit:

ZiggyTV and Java Reinstallation support page