ZiggyTV Support

View support topics or contact the ZiggyTV Support Department

Upgrade to ZiggyTV PRO

PRO Support Login for Members

Windows Vista/Windows 7 Users

ZiggyTV is compatible with Windows Vista and Windows 7. Please make sure that you are running the latest version of ZiggyTV and Java and that all Windows Updates are installed.

Many Windows Vista and Windows 7 computers that come with McAfee Firewall lose the internet connection when running ZiggyTV. This is a McAfee bug, not a ZiggyTV bug. Contact McAfee's support for an updated version of their software.

Cancellation Policy

If, for any reason, you are not completely satisfied with your ZiggyTV membership, you may cancel at any time with no further obligation. To request a cancellation of your account, please email support@ziggytv.com and type "Cancellation" in the subject line.

Refund Policy: You will receive a full refund of the purchase price of your membership and/or membership upgrades within 60 days of the purchase date. Refund requests can be made by contacting our billing department.

Email: support@ziggytv.com or

Toll-Free Call: (866) 600-0388 *Phone number is for billing inquiries ONLY. Please do not call for technical support.

To receive a full refund, please provide the following information:

  •  ·  Full Name
  •  ·  Email Address
  •  ·  Transaction ID and/or Order Number
  •  ·  Date of Transaction
  •  ·  Last 4 Digits of Card Used in Transaction
  •  ·  Reason for Cancellation

Contact Us

Global Music Inc
Box 0843-03073
Suite 4707
Balboa Ancon
Panama City
Zona 6

ZiggyTV Not Working?

1.  ZiggyTV fails at startup

2.  Trouble connecting or Firewall problems

ZiggyTV Self-Help Community

1.  Frequently Asked Questions

2.  Check your ZiggyTV and Java Versions