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Software:
Do I need to be connected to the Internet to run ZiggyTV?
I am getting a 'STARTUP ERROR' when I try to start the program...
Why does ZiggyTV not work on my new PC with Windows Vista?
Where can I go to get answers to other software-related... |
Billing:
How do I upgrade to the Pro version if I do not have a credit card?
I entered an invalid email address - how do I get my login info?
How much does the ZiggyTV software cost?
I was charged twice - how do I get the duplicate removed?
How do I cancel my membership? |
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| Q: Do I need to be connected to
the Internet to run ZiggyTV? |
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A:
YES. The ZiggyTV content can only be retrieved through the internet. |
| Q: How do I uninstall
ZiggyTV? |
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A:
1. Go to the Control Panel
and launch Add/Remove Programs
2. Remove "ZiggyTV"
or
1.
Use the Start Button
2. Under the ZiggyTV Program Folder run the
ZiggyTV uninstaller. |
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| Q: I am getting a 'STARTUP ERROR' when I try to start the program. What do I do? |
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A: This typically is a result of a corrupted download - we would suggest you uninstall the program and download the file again (you can use the direct download link provided below). If you are using an older version of the program, installing the latest version may resolve the issue.
Download the latest version of ZiggyTV here
It's also possible your Windows registry could be corrupted, or your system may be infected with a virus. If a reinstall does not work, be sure to run a complete system scan using your Anti-Virus program.
Please note that technical support is provided to PRO customers only - for additional support, consider upgrading to ZiggyTV PRO. In addition to unlimited 7x24 technical support, you will also get faster downloads, enhanced connection speeds, better search results, free software updates and more! |
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| Q: Why does ZiggyTV not work on my new computer with Windows Vista. |
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A: ZiggyTV DOES work with Windows Vista, however there is a conflict with some versions of Java. You will need to fix the version of Java that comes pre-installed with Windows Vista. When you login to the member website, be sure to follow the instructions provided for Windows Vista users - the instructions will walk you through the process of removing the current version of Java you have installed, and then the ZiggyTV software will automatically install the necessary version. |
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| Q: Where can I go to get answers to other software-related questions? |
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A: ZiggyTV provides a community-based forum where users can exchange ideas, ask/answer technical questions and provide general feedback. Registration is free and there is no limit to the number of questions you can ask: support[at]ziggytv.com. |
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| Q: How do I upgrade and pay for
the Pro version if I do not have a credit card? |
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A: Our merchant provider offers many payment options including Credit Card, Debit Card, PayPal and eCheck. If you would prefer to send payment in the mail, send an email to support[at]ziggytv.com*, and we will provide you with the mailing address.
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| Q: I entered an invalid email address by mistake when I registered - how do I get my login information? |
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A: If you mistakenly entered the wrong email address during registration, or have changed email accounts, send an email to support[at]ziggytv.com.
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| Q:
How much does the ZiggyTV software cost? |
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A: ZiggyTV (basic) is completely free to download and use, however
an enhanced version of ZiggyTV, ZiggyTV Pro, is also available
for a small, one-time fee.
The one-time fee for ZiggyTV Pro is a payment to purchase
a copy of the special release of the software (available only
to those that purchase the upgrade). Customers that purchase
the upgrade also receive personalized, 24x7 Technical Support
(via email) and free software updates for the duration of your membership.
You will not be charged again by ZiggyTV (or the reseller)
after your initial purchase. After your membership expires, Pro users have
the option to extend your term for a reduced price. |
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| Q: I was charged more than once for my membership - how do I get the duplicate charge removed? |
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A: If you believe you were charged more than once for your membership, send an email to support[at]ziggytv.com. |
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| Q:
How do I cancel my membership? |
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A: Cancellation Policy If, for
any reason, you are not completely satisfied with your
membership, you may cancel at any time with no further
obligations. To request a cancellation of your account, send
an email to support[at]ziggytv.com with
?Cancellation? in the subject line.
Refund Policy: You
will receive a refund of the purchase price of our software
and upgrades within 60 days of the purchase date. Refund
requests can be made by contacting our billing
department:
Online by sending an email to support[at]ziggytv.com
or
Toll-free by calling (877)
354-0013.
To receive a refund please provide the
following information:
- Full name
- Email address
- Transaction ID
- Date of transaction
- Last four digits of the card used for the
transaction
- The reason for the return
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